Last updated: July 7, 2026
This policy explains how billing, cancellations, and refunds work for ShopLocal.email. It forms part of our Terms of Service. All amounts are in Canadian dollars unless stated otherwise, plus applicable taxes.
1. Free to Start
Creating an account, joining or organizing a giveaway event, and using a basic account are free. You are never charged unless you choose to subscribe to a paid Network plan or purchase optional hardware.
2. Subscriptions
- Paid Network plans are billed monthly in advance at the price shown at checkout.
- Subscriptions renew automatically each month until you cancel.
- Payments are processed securely by Stripe.
3. Cancellation
- You can cancel at any time from your dashboard under Billing, or by emailing us.
- When you cancel, your paid benefits continue until the end of the billing period you have already paid for. After that, your account automatically moves to the free tier – you keep your account and your own collected contacts.
- We do not lock you into contracts; there are no cancellation fees.
4. Refunds
- Monthly subscription fees are generally non-refundable once a billing period has begun, because you retain full access for that period after cancelling.
- Upgrades: when you upgrade mid-cycle, we charge a prorated amount for the remainder of the current period; the unused value of your prior plan is credited toward that charge.
- Downgrades: take effect at your next renewal; we do not refund the difference for the current period.
- Billing errors: if you believe you were charged in error – for example, a duplicate charge or a charge after a timely cancellation – contact us within 30 days and we will investigate and issue a refund where warranted.
- We may, at our discretion, provide goodwill refunds or credits in individual cases; doing so does not obligate us to do so in others.
5. Hardware Purchases
Optional tap-enabled stands and other physical items are sold separately. Unused hardware in its original condition may be returned within 30 days of delivery for a refund of the item price (shipping charges are non-refundable), unless a different policy is stated at the time of purchase. Defective or damaged items will be replaced or refunded – contact us and we will make it right.
6. Network Host Commissions
If you earn Network Host commissions and a Merchant you referred receives a refund or reverses a payment, the related commission is adjusted or reversed accordingly. Commissions are calculated only on subscription fees we actually collect and keep.
7. How to Request a Refund or Cancel
Manage or cancel your subscription anytime in your dashboard under Billing, or contact us and we will help:
Just For Fun Software Limited
Strathroy, Ontario, Canada
Email: info@shoplocal.email
Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.